Help & FAQs

You can cancel your order as long as it has not yet been processed or dispatched from our warehouse. To request a cancellation, please contact our support team immediately at [support@richbit.com] with your order number.

Please note that once an order has been handed over to the logistics carrier, we are unable to stop the delivery. In these cases, you may need to follow our standard return process after the package arrives. For orders involving pre-orders or specific warehouse arrivals, cancellations are subject to the same dispatch status check.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

For ebikes, we currently ship to EU countries but not including UK, Norway and Switzerland. To enquire about shipping to a different destination, please contact us.

For spare parts, we can send to any regions that the carriers support, but normally it may take a longer delivery time.

For ebikes, standard shipping normally takes 3-7 days (Based on DDP sent from EU warehouse). More details check Shipping Policy.

For spare parts, standard shipping normally 15-20 days (Based on DDP sent from China by express).

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging. More details check Return & Refund

Refunds are processed within 7 days from when we receive the item(s).

Something harmful to battery performance:
✘ Usually charging time over 12 hours
✘ Usually uses out all battery to automatic turn-off
✘ Always keep full charging 100%
✘ Use not orginal chargers to charge the battery
✘ During winter, charging battery in low ambient temperature less 5℃

Something helpful to battery performance:
✔ Always keep charging after riding as per suggested time 4-6 hours
✔ Always keep battery capacity 20%-80%
✔ Without using for over 2 months, do a full charge
✔ Without using for over 5 months, do a full charge and discharge cycle
✔ During winter, charging battery in high ambient temperature over 10℃

Warning:
Always do harmful things, battery cells will definitely dead easily!!!

Maximizing your e-bike's range depends on a combination of riding habits, environmental factors, and proper maintenance. Here are the key ways to get the most out of every charge:

• Use Pedal-Assist Mode: Avoid relying solely on the throttle. By using the pedal-assist (PAS) mode, the motor provides power based on your pedaling frequency, which is much more energy-efficient.
• Monitor Tire Pressure: Regularly check your tire pressure. Properly inflated tires reduce friction with the ground, making your ride smoother and extending your battery range.
• Plan Your Route: Terrain and wind play a large role. High altitudes or steep hills require more power, as does riding against a strong headwind. Whenever possible, choose flat, paved surfaces like cement roads to minimize resistance.
• Be Mindful of Load: The total weight (rider + cargo) affects performance. Heavier loads require more energy from the motor, which will decrease your overall range.
• Battery Care: Charge your battery promptly when it is low. Proper battery maintenance and keeping it in a healthy state significantly extend both its lifespan and your daily range.
• Regular Maintenance: Keep your bike in top condition. Routine maintenance helps you find and fix minor issues early, ensuring the mechanical parts aren't creating extra drag on the motor.
• Consider the Weather: Be aware that cold temperatures can weaken the battery's current output and temporarily reduce performance.

By following these tips, you can ensure your bike performs at its best, especially on long-distance models like the PIXAR M9 or APTUM AP-8F.