Return & Refund

At RICH BIT, we stand behind the quality of our electric bikes. To ensure a clear and predictable experience for our customers, we operate under the following specific return and resolution guidelines.

❌ Order Cancellation Policy

We process orders rapidly to ensure fast delivery. Order cancellation terms depend on whether your product has dispatched from our warehouse.

• For E-Bike: Before shipment, full refund. But if in transit, 10% processing/restocking fee and return freight fee will be paid by customer.
• For Spare parts: Before shipment, full refund. But if in transit, the order can not be cancelled.

⏱️ 30-Day No-Reason Return

You have 30 days from the date your product is delivered to request a return without providing a specific reason. After 30 days, electric bikes are not allowed to be returned.

1. 30-Day "No-Reason" Return Policy

Our 30-day "No-Reason" return policy is exclusively available for Electric Bikes (E-bikes) shipped from our European (EU) warehouses.

• Eligibility: This policy applies only to complete E-bike units delivered within the European Union.
• Condition: The bike must be in new, unused condition with all original packaging.
• Exclusions: This "No-Reason" policy does not apply to orders shipped to the United States or other non-EU countries.

Note: Any item that has been opened, used, or shows signs of assembly will not be eligible for a "no-reason" return and may only be covered under our manufacturing defect policy.

2. Spare Parts Policy

Please note that Spare Parts (including but not limited to throttles, batteries, and controllers) are excluded from the 30-day "No-Reason" return policy.

• Final Sale: All spare parts sales are final unless the part is received damaged or is defective upon arrival.
• Compatibility: It is the customer's responsibility to confirm compatibility with their specific model before purchase.
• Returns for Parts: If a return is authorized for a spare part at our discretion, the customer is responsible for all return shipping costs to our designated facility, which may be located in China.

🚚 RETURN SHIPPING COSTS

• For No-Reason Returns: If you are returning the product simply because you changed your mind, the customer is responsible for arranging and paying for the return shipping costs back to our warehouse.
• For Defective Returns: If the item arrives damaged or has a major mechanical defect, RICH BIT will provide a prepaid return label.
• Force Majeure: As per our company standards, we are not responsible for delivery delays or return issues caused by factors beyond our control, such as customs delays or force majeure.
  

Note: For customers outside of the EU, return shipping for international orders (outside the EU) must be paid by the customer. We do not currently maintain return warehouses in the United States.

📝 HOW TO FILE A CLAIM

1 Submit Request: To make the process predictable and fast, all return or defect claims must include:

• Your original RICH BIT order number.
• A clear photo or video demonstrating the defect or damage.
• A brief description of the issue.

Please send these information directly to our support team at support@richbit.com.

2 Pack & Ship: Securely pack the item in its original packaging.

3 Inspection & Refund: Upon arrival, warehouse technicians inspect the return within 3–5 business days. Approved refunds are credited to the original payment method within 7 business days.