COUNTRIES AND REGIONS
We ship our premium electric bikes and accessories globally, with the exception of South America, the Middle East, and Africa.
To protect your investment, RICH BIT covers damage to products occurring during transit. Please note that while we partner with top-tier couriers to ensure fast delivery, RICH BIT is not liable for unexpected carrier delays caused by weather, customs, or other factors outside of our control.
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Note: If a package is marked as delivered but is stolen or lost post-delivery, please contact your local courier office immediately to file a claim.
PROCESSING TIME
Orders are processed and prepared for shipping on standard working days (Monday through Friday). Daily Order Cut-Off: 10:00 AM (UTC+2) / 16:00 PM (UTC+8). Orders placed and paid for before the cut-off time will begin processing the same business day, or it will be processed on the following working day.
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Order Processing: 1–2 business days.
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Delivery Transit Time: 1) For all e-bikes are shipped from Europe warehouse, 3–7 business days after dispatch. 2) For spare parts, including bike hardware, electrical components, and accessories, are shipped directly from our factory in China, 10–15 business days after dispatch.
- Important Shipping Information: All delivery times are estimates and may vary depending on the destination, customs clearance, local delivery services, and other unforeseen circumstances. Processing time is separate from shipping time. Please allow for both when estimating your total delivery time. If your order contains multiple items shipped from different locations, they may arrive in separate packages and at different times.
SHIPPING & DELIVERY RATES
We offer reliable shipping solutions to get your bike to you as quickly as possible. Please ensure that you provide a correct and accurate shipping address during checkout.
Any additional charges incurred by RICH BIT to reroute a shipment or make an address correction will be the responsibility of the customer. To help you avoid these extra fees, our team will make every attempt to contact you in advance if we notice an incomplete or flagged address.
