Refund policy

When the RICH BIT bicycle you purchased needs to be returned or refunded, it must be approved by an authorized RICH BIT dealer. (Subject to the announcement on the RICH BIT official website).


The RICH BIT return refund policy only applies to original purchase consumers who purchased from RICH BIT authorized dealers. Non-original purchase consumers (that is, second-hand bicycle owners) do not apply the RICH BIT return refund policy service.


If the consumer modifies the components by himself, the return refund policy of the bicycle will automatically expire.


During the warranty period, the product has major quality problems that affect the normal riding of the bicycle. We will return the goods and refund; if there are small defects, we will give appropriate compensation and provide replacement parts.


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